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Find content gaps from member questions.

Unanswered questions are logged and grouped, so your team knows what to add next.

Example from the Process Safety Library

Question: What PSM thresholds and storage rules apply to hydrogen?

Process Safety Library
Maren HoltProcess safety engineer
Corporate
Not in the library yetNothing in the Process Safety Library covers hydrogen storage thresholds. This question is logged for the content owner.
3 tiers searched · 0 pages cited
  1. LoggedHydrogen storage19 questions · 11 people
  2. Added29 CFR 1910.103Gaseous hydrogen systems, (b) · Public tier
  3. TestedJoins the test setexpects 1910.103(b) · strong match
  4. Released43 of 43 passedClosed in 3 h 40 min

Examples are built on public documents; access tiers are simulated.

You don’t know what members couldn’t find.

Site search and inboxes don’t tell content teams which topics are missing. Members give up quietly, and the same gaps stay open.

How Chairlift handles it

  1. Questions the library can’t answer are logged.
  2. Similar questions are grouped, so the team sees topics, not single messages.
  3. Once content is added, the question joins the test set, and a release waits until it is found and cited.

From question to fix, tested before release.

Gaps are grouped by topic. A fix ships only when the question is found and cited.

Unanswered, by topicOne week

  • Hydrogen storageNew19
  • Combustible dust14
  • Leading indicators11
  • Battery storage9
  • Inherently safer design8

Release gateProcess safety gating set

  1. v1140 of 40Passed
  2. v1241 of 41Passed
  3. v1342 of 42Live
  4. v1442 of 43Held
Expected
  • cites 29 CFR 1910.103(b)
  • cites 1910.119(a)(1)(ii)
  • strong match
Got
  • no passage on hydrogen
  • gap response
  • 0 citations

1910.103 not yet indexed

1910.103 indexed · 43 of 43 passed at 11:47 · live at 11:52

Teams that own the library

  • Publications and content teams
  • Standards development staff
  • Education and certification teams
  • Member services
The example on this pageChairlift for process safetyIncident reports and safety standardsChairlift for building standardsCode editions and amendmentsChairlift for clinical guidanceGuidelines and evidenceChairlift for tax compliancePublications and rulingsChairlift for aviation maintenanceManuals and advisory material

More use cases

All use casesHow it works
Process safety · Declines

Plant-specific questions get a plain “not covered”, never a made-up number.

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All industries · MCP

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